SAP Business One 9.0 PL08 64-bits
Microsoft Outlook 2010 32-bits
Outlook integration 32-bits
When a document from SAP is send to a Business Partner through the email-button in the toolbar the option to "Send E-mail via MS Outlook" is not available anymore in the Send Message window:
In SAP 8.8 this option was still in this window:
At Administration > Add-ons > Outlook integration > Default settings, the option to send via MS outlook is set:
The outlook integration works fine and the e-mails are send in the right way.
The e-mails however, do not show up in the send items in Outlook. This is inconvenient since the e-mails cannot be saved as an activity in SAP from outlook.
A work-around for this matter is to send the document via:
File > Send > Outlook E-mail.
This however is not conventient for our customers since all data still has to be entered in Outlook whereas in SAP the data would already be filled out.
We are dealing with this urgent issue with two of our customers who both have the same environment (as is summarized in the beginning of this question).
In short, we want e-mails that are send from the toolbar button in SAP via Outlook, to end up in the send items folder in Outlook.
We would love to get some input on this matter to find out whether this is an issue that is related to SAP configuration or if the issue arises due to other factors.
Thanks in advance!