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Interface for incoming E-Mails

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Dear Experts,

 

we're currently thinking about a solution where a customer can informally accept/decline a field service report via E-Mail that is sent directly to the ByDesign system.

 

Is there a possibility to handle incoming E-Mails with an add on solution built with the Cloud App Studio?

 

For example,

- we assemble a form "FieldServiceReportPDF" and trigger "send E-Mail" from a ByDesign UI screen

- the customer receives the field service report from, say "customerservice@my123456.sapbydesign.com"

- the customer responds with the text "hereby I accept this"

- all messages to "customerservice@my123456.sapbydesign.com" are stored in some kind of pool

- we can access this pool and assign each response to the respective service order

 

Appreciate any help or suggestions.


Kind Regards

Pablo


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